ALL THE NUTS & BOLTS

LIABILITY

Earnest Skincare makes no guarantee nor warranty as to the accuracy, completeness or currency of information appearing on this site. Earnest Skincare are not liable to any individual for any loss or damage that may arise from the use of information contained in this site or from the use of any of its products.

PRODUCTS

Earnest Skincare products have a recommended shelf life of approximately 12 months. All products are made with sterilised equipment and bottled in sterilised glass bottles. If the product has a strong smell or is discoloured please do not use it and notify us immediately.

CARING FOR YOUR PRODUCT

Store your products below 30 degrees and keep out of direct sunlight and extreme temperatures. During the warmer months, you can refrigerate your products to preserve their quality.

PRODUCT DISCLOSURE

Earnest Skincare are not and can not be held responsible for the outcome or usage of any Earnest Skincare products. All ingredients used in Earnest Skincare products of high quality however unfortunately that doesn't exclude reactions. If you do have a reaction please seek your own professional advice.

DELIVERY 

Unless a product is unexpectedly out of stock, all orders are shipped within 1-4 business days.

Should shipping of your order, for any reason, be delayed more than 5 days (for standard), we will let you know.

Earnest Skincare wants you to love your purchases and we will do our best to ensure your happiness. Should there be anything in the way of your total satisfaction, please refer to the following.

ORDER ISSUES

If you have any problems with your order (not received, not what you were expecting, etc. ) PLEASE contact us so that we can make it right. We truly want to please our customers and will always try our hardest to resolve any situations that come up.

Please keep in mind that the products you are buying are handmade  natural so they tend to have variations from batch to batch. But please let us know if you are not happy.

Damages: If you receive a damaged item, contact us immediately at

We will happily replace any damaged items provided they are reported within 48 hours of order delivery.

RETURNS

THE PRODUCT I RECEIVED IS NOT TO MY LIKING?

Due to the nature of our products, we cannot accept returns.

We understand, sometimes a product may fall short of hopes and expectations. If you are unhappy with your purchase. We may offer a replacement or a shop credit for certain circumstances. Please send us an email at with any concerns about your purchase so we can work something out.

Your satisfaction is our top priority and we will do what we can to ensure your happiness with every purchase.

Please note that Earnest Skincare is not responsible for any additional shipping costs for returns + exchanges, and we do not assume responsibility for reimbursement or compensation of returned packages lost in transit without proof of delivery to Earnest Skincare.